GENERAL TERMS AND CONDITIONS
The General Terms and Conditions of the Green Hero online store are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Tax Certification of Invoices Act (ZdavPR) and the Electronic Communications Act (ZEKom-1).
The Green Hero online store is operated by Good Bloom d. o. o., which is also a provider of e-commerce services (hereinafter also “Good Bloom”).
- Good Bloom d.o.o.
- Koprska ulica 106 C
- Cesta v Gorice 8
- 1000 Ljubljana
- Slovenija, EU
- Phone: +386 1 620 78 34
- Email: email@example.com
The General Terms and Conditions determine the operation of the Green Hero online store, the rights and obligations of the user and the store, and regulate the business relationship between the provider and the customer. The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order). When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.
This policy is subject to change or amendment at any time without notice or notice. By using the website after changing this policy, the user confirms that he agrees with the changes.
The provider is Good Bloom d.o.o., Koprska ulica 106C, 1000 Ljubljana, Slovenia, which operates an online store that operates on the website https://greenhero-cbd.com/.
A user is a person who uses the provider’s website and the online store that operates on that website.
The buyer is a person who uses the provider’s website and buys in the online store system of Good Bloom d.o.o., which operates on the website https://greenhero-cbd.com/
The online store of Good Bloom d.o.o. is an information system intended for the presentation and sale of products.
The General Terms and Conditions deal with the operation of the provider, the rights of the customer and the business relationship between the provider and the customer.
Use of the Website
expressly agrees with the general conditions of use;
undertakes to use the Website in a lawful manner;
undertakes not to use the service for the purpose of publishing or promoting any content and / or advertisement that is contrary to applicable law and public order and morality;
is responsible for knowing and respecting the applicable regulations of the Republic of Slovenia relating to the use of the website https://greenhero-cbd.com/ services will not be used for commercial, illegal or any other purposes than those specified in these conditions ;
will not distribute copyrighted content or content owned by another legal or natural person, will not attempt to obtain, collect and / or store personal data of other users, will not in any way copy, store or transmit all or parts of the content of the website https://greenhero-cbd.com/ will not use computer codes, malware or anything that could interfere with, disable or harm this service, the service provider or its software and hardware, the route provider and telecommunications devices.
By registering on the website https://greenhero-cbd.com/ you become a member. Registered members as well as guests who make a quick purchase and do not need to register before making a purchase have the right to purchase in the Green Hero online store.
Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address and password. If a user wishes to change their email address or password at any time, they can do so in their user profile.
Availability of information
Good Bloom undertakes to always provide the customer with the following information:
a) the identity of the company (name and registered office of the company, registration and tax number),
b) contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),
c) the essential characteristics of the goods or services (including after-sales services and guarantees),
d) product availability (any product offered on the website should be available within a reasonable time),
e) conditions of delivery of the product (method, place and time of delivery),
f) all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
g) method of payment and delivery,
h) time validity of the offer,
i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,
j) an explanation of the complaint procedure, including all details of the contact person or customer service
k) functionality, including applicable measures for the technical protection of digital content, where appropriate
l) information on the compatibility of the digital content with the hardware and software with which the company is or should be familiar
m) costs related to the use of the means of communication, if different from the basic tariff
n) the existence of codes of conduct and the availability of any codes of conduct
Product selection: In the Green Hero online store, select the product and click on the “Add to cart” link or click on the icon with the cart and the + sign. If you click on the button with the cart symbol and the + sign, the system will notify you that the product has been successfully added to the cart. To continue shopping, click the “Continue shopping” link and return to the online store.
To complete the purchase, click on the “Checkout” link and the system will take you to the checkout, where you fill in all the necessary information. Clicking the “Browse Cart” button will take you to a page that contains all the products you have in your shopping cart.
Remove a product from the shopping cart: In the Green Hero online store, there is a shopping cart icon in the upper right corner, in which (after clicking on the icon) the user is shown products that were added to the shopping cart while browsing the online store.
If the user wants to remove a specific product from the shopping cart, he must click on the cart icon and in the basket in front of the product click the cross “remove” or set the product quantity by clicking on “-” to set the product quantity to 0 and then by clicking on “Update cart” definitively confirm his action.
To complete the order, you must click “Continue to checkout” in the cart and fill in all the required fields.
Delivery address: You must provide the required contact information marked with an asterisk (name, surname, country, address, place, postal code, e-mail address and telephone number), which we need to confirm and complete the order and deliver your product.
Delivery cost: calculated according to the price list of Pošta Slovenije and delivery services (eg GLS / DHL / UPS).
Method of payment: You can choose between three methods of payment, namely: payment by credit card or Direct bank transfer.
Coupons: If the user has a valid discount coupon, enter it in the appropriate field and click the “Redeem coupon” button.
Order overview: On the https://greenhero-cbd.com/ shopping cart page, the products that the user added to the shopping cart while browsing the online store are displayed. The price of an individual product, the cost of postage and the total cost of payment are evident even before the customer completes the order.
Completion of the order: The user can view the submitted delivery information, the payment method he has chosen and the contents of the shopping cart. The user confirms the order by clicking on the “Complete purchase” button.
If the order has been successfully completed, the website displays “Thank you. Your order has been accepted. ”
c.) Purchase notification procedure
After placing the order, the buyer receives a notification by e-mail that the order has been accepted. A member of the Green Hero website always has access to information on the status and content of the order at the link https://greenhero-cbd.com/en/my-account-2/.
Good Bloom d.o.o. may call the customer on his contact telephone number to verify the information or to ensure the accuracy of the delivery.
The purchase procedure for legal entities is exactly the same as for natural persons (described above), except that at the end of the purchase it is necessary to enter the name of the company and the tax number of the company. Equal payment options are also available.
d.) The right of withdrawal of the consumer from the contract
In the case of distance contracts, the consumer has the right, in accordance with Articles 43h and 43d of the ZVPot, to notify the company by e-mail firstname.lastname@example.org within 14 days of receiving the goods that he withdraws from the contract without the reason for its decision must be stated. You can download the form for withdrawal from the distance contract by clicking on the link https://greenhero-cbd.com/wp-content/uploads/2020/08/OBRAZEC-ZA-ODSTOP-OD-POGODBE.pdf. To withdraw from the contract, the consumer can choose one of the two methods of withdrawal mentioned above (e-mail or form).
The consumer must return the goods to the company no later than 14 days after the notice of withdrawal from the contract. The consumer returns the goods to the address: Good Bloom d.o.o., Koprska ulica 106 C, 1000 Ljubljana, Slovenia.
The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods (postage).
The consumer must return the item to the seller undamaged and in the same quantity, unless the product is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault (fifth paragraph of Article 43c of ZVPot).
When returning the goods to the company, the consumer also sends an invoice for the goods and personal data and a transaction account to which he wishes to receive the returned payment. We will refund the payment immediately or no later than 14 (fourteen) days from the receipt of the notice of withdrawal from the contract (this refund does not include the cost of returning the goods).
Upon withdrawal from the contract, where the promotional code was used or. discount code, these funds are considered a discount and are not returned to the user. Only the paid amount is returned to the user’s bank account, and at the same time the promotional code in the form of a new code is returned to the user. Upon withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher.
The price in the online store is the same for both registered members and guests of the online store.
All prices include VAT, unless explicitly stated otherwise. Prices are valid at the time of placing the order and do not have a predetermined validity.
Prices are valid in case of payment with the payment methods listed below, under the above conditions.
Despite the provider’s efforts to provide the most up-to-date and accurate information, the price information may be incorrect. In this case or in the event that the price of the product changes during the processing of the order, the provider will allow the customer to withdraw from the purchase, and at the same time the provider will offer the customer a solution that will be to the mutual satisfaction.
Prices in the online store are subject to change without notice
The purchase agreement between Good Bloom d.o.o. and it is concluded for customers in the Green Hero online store at the moment when Good Bloom sends the customer the first e-mail confirming his order. From this moment on, all prices and other conditions are fixed and apply to both Good Bloom d.o.o. as for the buyer.
The sales contract (i.e. the first order status email) is stored electronically on the Green Hero server and is available to consumers upon their written request.
Methods of payment
The Green Hero online store provides the following payment methods:
payment by credit card, paypal
direct bank transfer.
The bidder must deliver the goods or services in accordance with the business conditions of Pošta Slovenije or delivery services. When placing an order, the buyer can specify a delivery address that is binding on the bidder. Upon delivery, it must provide the buyer with additional information regarding the right of withdrawal, especially the conditions and manner of exercising the right itself. It must provide all the necessary information regarding the address to which the customer can turn in the event of a complaint.
In the event that the buyer (recipient) is not at the address at the time of delivery, the package can be picked up in accordance with the business conditions of the Post of Slovenia or delivery services. Good Bloom d. o. o. Provides Pošta Slovenije or the selected delivery service with the customer’s contact. Only this takes care of communication with the customer regarding delivery.
The contractual partner for the delivery of shipments is Pošta Slovenije, but the provider reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.
All orders placed during the working day before twelve o’clock will be sent the same day in case of payment by payment card.
Orders that have a marked payment according to the proforma invoice are sent immediately after receiving the transfer to the bank account.
Orders placed during weekends and holidays will be shipped the next business day.
In the case of products where a longer delivery time is specifically marked, this is taken into account.
Note: These conditions and the costs of packaging and delivery are valid only within the Republic of Slovenia.
Issuance of invoice (in accordance with the Tax Certification of Invoices Act)
Good Bloom d. o. o. after payment of the ordered products and upon delivery to the customer, he also sends the invoice in physical form to the specified delivery address (the invoice is in the package together with the ordered products). They are broken down in the account; price, VAT, postage costs. The buyer is obliged to check the correctness of the data before placing the order.
Promotional codes or coupons bring various benefits when purchased and are usually time-limited. You can find the active promotional code on our website, the title page of the advertising message, in our e-notifications or other media.
It is not possible to change the promotional code for cash. The coupon is redeemable only in the full amount. In the event that the value of the purchase is higher than the value of the coupon, the holder of the promotional code must pay the difference. The purchase value must be higher than the coupon value.
Use of Coupon / Promotional Code:
Select the product you want to buy and add it to the cart.
Select the delivery method, specify the delivery address and select the payment method.
Enter the code in the Promotional code or Coupon field and confirm by clicking the Apply coupon button.
When you enter the promotional code, the value of the gift vouchers is automatically deducted from the price of your order. In the event that the amount of your order is higher than the value of the coupon, you pay the difference. You then place an online order.
Liability for actual errors
The seller is liable for material defects that the thing had at the time the danger passed to the buyer, regardless of whether he was aware of it or not. The seller is also liable for those material defects that appear after the danger has passed to the buyer, if they are due to a cause that already existed before. A slight factual error is disregarded.
We will try to resolve any complaint or complaint as soon as possible and above all for the benefit of the customer. Complaints about purchased goods are taken into account in accordance with the provisions of the Consumer Protection Act (ZVPot).
Green Hero uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.
Secure authorizations and credit card transactions are handled by Good Bloom d.o.o. in Bankart.
Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the server of Good Bloom d.o.o.
Protection of personal data
For more information about personal data protection, see the Data Protection page.
Exceptional disclosure of personal information
Data provided by Good Bloom d.o.o. collected and processed will be disclosed only if so provided by the Personal Data Protection Act or in good faith that such action is necessary for proceedings before courts or other state authorities.
Green Hero will contact the user via means of distance communication only if the user expressly consents. Green Hero will explicitly respect the user’s wish not to receive advertising messages.
Advertising emails will contain the following components:
a.) will be clearly and unambiguously marked as advertising messages,
b.) the consignor will be clearly identified,
c.) various campaigns, promotions and other marketing techniques will be marked as such,
d.) the method of unsubscribing from receiving advertising messages will be clearly presented.
Ratings, opinions and recommendations
The opinions, ratings and recommendations that customers write are part of the functionality of the online store, and are intended for the community of all users.
Green Hero allows the opinion to be written by any user of the online store, and they are additionally reviewed before the final publication. Green Hero will not publish opinions or contributions that are in any way offensive, inappropriate or that, in the sole discretion of the company, do not benefit other users and visitors to the website.
Green Hero online store and all the information on it, such as. images of articles, graphic and video elements on the website are protected and may not be reproduced or used without the prior written permission of the company.
Limitation of Liability
Good Bloom d. o. o .. makes every effort to ensure the up-to-dateness and accuracy of the information published on the websites. Nevertheless, product features, delivery time, or price can change so quickly that sometimes a company fails to correct the information on the websites. In such a case, Green Hero will notify the customer of the changes and allow him to withdraw from the contract or replace the ordered product.
Exclusion of liability
We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. You must ensure that the equipment is adequately protected against access to and use of the website. The customer must ensure the appropriate security and confidentiality of the information used to log in to the website.
Complaints and disputes
Good Bloom respects the applicable European consumer protection legislation and makes every effort to fulfill its duty to set up an effective complaint handling system and to designate a person with whom the customer can contact by telephone or e-mail in the event of a problem.
The complaint is submitted via e-mail email@example.com. The appeal procedure is confidential. Good Bloom will acknowledge receipt of the complaint within five business days, notify the customer of the time period of the hearing and keep him informed of the progress of the proceedings.
Good Bloom is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, Good Bloom strives to the best of its ability to resolve any disputes amicably.
In the case of judicial settlement of disputes, the court having jurisdiction over the consumer’s domicile has jurisdiction.
Out-of-court settlement of consumer disputes (in accordance with Article 32 of the ZlsRPS)
In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Good Bloom d. o. o .., which as a provider of goods and services enables online trade in the territory of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
Statement of claims in product descriptions
All information on the pages of the online store Good Bloom d. o. o .. are of an informative nature and do not replace a personal consultation with a doctor or other medical staff.
The products are not intended to treat or prevent disease.
If you are taking any medication, consult your doctor before using our products.
Declaration of the legal status of the products
Good Bloom d.o.o. does not assume any responsibility for damage caused by the delivery, transport and customs clearance of the ordered items.
The buyer agrees to be informed of the legal status of the products in the country where he is ordering.
Good Bloom d. o. o .. does not have documents that would explicitly explain the legal status of products in certain countries.
The bidder may change the existing general terms and conditions without prior notice. The user undertakes to check whether the conditions of use have changed.
Information on the compatibility of digital content with hardware and software
The website https://greenhero-cbd.com is created on the WordPress platform (WordPress ™ 5.4.1). The page load time averages 3 seconds. The site is compatible with modern web browsers Firefox, Chrome, Internet Explorer, Safari, Edge, Android Browser, Opera, IOS, Maxthon and similar systems. Operation is verified smoothly in modern networks of Telekom Slovenije, t-2 network, Siol, Amis, Telemach and other providers with appropriate and comparable technical equipment.